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During the 12 month period to 30 June 2016, 2441 complaints and referrals were received, compared to the 2515 complaints and referrals received in the previous year. In 2015/16, the most common complaints were over: attitude/language; performance/attendance; practice and procedure; and failure to investigate.
Year to 30 June
Number of complaints
The Authority continues to maintain a stable caseload of independent investigations in the face of increasing numbers of complaints and incidents. We completed 75 independent investigations during the year and had 62 ongoing open investigations at 30 June 2016.
As at 30 June, 90% of the Authority’s Independent investigations in Category 1 cases were in line with the target measures. This is a marked improvement on last year’s performance, and shows that the Authority has essentially eliminated the large backlog of cases that existed in earlier years.