We are the only NZ Police oversight body

We are not part of the NZ Police

Under law we are fully independent

If you have a complaint about the NZ Police, you can come to us

Mana Whanonga Pirihimana Motuhake

Home / Complaints

Online complaint form

If you have any questions, you can contact our Resolution Team by emailing info@ipca.govt.nz or call free 0800 503 728 to leave a message.

Please note, we will not respond to abusive or threatening language directed at our staff in either verbal or written communications.

1. Your Details

Title e.g. Mr. Mrs. Ms. Miss. Other*

Gender e.g. Male, Female, Non-Binary, Transgender, Intersex, Other, Prefer not to say*

First Name*

Family Name*

Date of Birth*

Open the calendar popup.

For statistical purposes please indicate the ethnic group you most closely identify with

If you selected 'other', please specify here

Postal Address

Number / Street*

Town / City*

Post Code*

Country (If not New Zealand)

Contact Details

Day Time Phone (including area code)

Mobile Phone

Email Address*

Do you have any special instructions for contacting you?

We take the health and safety and wellbeing of our staff seriously and have some rules of engagement that we’d like you to know about.

You can expect us to:

treat you courteously and with respect
answer your questions about our general process
let you know when you can expect to hear back from us.

We expect you to:

treat us with courtesy
co-operate with our process and requests for information
correspond with our staff politely
understand that we will not tolerate rude or abusive behaviour or correspondence
understand that we have a zero-tolerance approach to threats made to IPCA staff.

Harmful communications to staff – such as abusive or offensive comments and harassment – are never acceptable and may result in the Authority declining to investigate your complaint.

The IPCA takes the safety and wellbeing of our staff seriously

Violence or threats of violence are never acceptable, and we will respond accordingly. This may include issuing a warning, reporting a matter of concern to the Police, or issuing a trespass notice to limit entry onto our premises.
Communication with our staff that does not respect their wellbeing and safety may result in a warning and in serious or repeated cases may mean that we are not able to deal with your complaint.

This includes:

abusive or offensive comments or threats to staff
intimidation or harassment of staff by phone or email
a communication that breaches the communication principles in the Harmful Digital Communications Act.